Testimonials

What our customers say

“Excellent customer service – called yesterday and asked for a yarn that wasn’t in stock in Ipswich. Colchester branch called me to check exactly what was wanted, I picked it up in Ipswich today. Thank you.”

“Just want to say thank you for all the help I had on Saturday choosing my sewing machine, I can see me and mum coming back lots!”

“Took my overlocker in tonight as I was having issues with it and the lovely Steve fixed it while I sat there and explained what was wrong with it. Thank you for your time, it was much appreciated.”

“What a wonderful place! Sadly these days you can get used to slightly shambolic customer service from faceless online stores. NOT here, everyone is extremely helpful, be it with a tentative beginner’s question or a more advanced technical query. Moreover it’s like a creative’s paradise, so glad it’s on my doorstep.”

“In the last year I have found the Franklins store in Colchester excellent! Their customer service is wonderful. Every member of staff has been well informed, professional and cheerful.”

“Love mooching around this shop… a true Aladdin’s cave of craftery! Excellent on all levels.”